Refund policy

At this time we are only able to provide an exchange. Once the item is received and inspected we will be in contact with the customer. Please note that in order for the exchange to occur the original Fifth and Frankie product(s) must be unused, unwashed and unworn. Items including substances like perfume and/or cologne odours and stains will not be accepted and the exchange will not be granted.

The customer will have 14 days from the purchase date for an exchange. Please note that Fifth and Frankie is not responsible for providing a return paid shipping label to exchange said item. The original shipping cost (if any) is non-refundable. The customer will be responsible for shipping the item back to Fifth and Frankie in its original condition for the exchange to occur.

We kindly require up to one to ten business days for the exchange to take place (unless otherwise communicated to you by Fifth and Frankie). The item(s) will then be shipped back to the customer by Fifth and Frankie.

Please email fifthandfrankie@gmail.com for an exchange.